Privacy Policy

1  We respect your privacy

Rayanify Pty Ltd (ABN 78 691 987 210) (Rayanify, we, us or our) respects your right to privacy and is committed to safeguarding the privacy of our clients, customers and website visitors. This policy explains how we collect, use, disclose and protect personal information in connection with our services and website.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. You may contact us at contact@rayanify.com.au if you have questions about this policy.

2  What personal information is collected

Rayanify may collect and store personal information you submit through our website, provide directly to us or give to us in another form. This may include:

• your name, business name, phone number and email address;
• information about your business, workflow, systems or service needs;
• billing and administrative information where you become a client;
• feedback and communications with us; and
• any other information you choose to provide while interacting with us.

Please do not provide passwords, payment-card details, health information or other sensitive or confidential information through the public enquiry form.

3  How we collect your personal information

We may collect personal information:

• when you contact us by email, submit our website enquiry form or interact with us electronically or in person;
• when you access our website;
• when we engage in business activities with you, including onboarding, project delivery and ongoing support; and
• when you provide information to receive services under a quote, proposal, statement of work or other engagement document.

Our website and online enquiry form are supported by third-party service providers. These providers may process website technical information or form submissions as necessary to provide their services. When you access our website, they may receive routine technical information such as your IP address, browser or device information, requested pages, timestamps and diagnostic data. The website may also load content such as fonts from third-party providers, which may receive routine technical information when your browser requests that content. We may also receive personal information from third parties and, if we do, will handle it in accordance with this policy.

4  How we use your personal information

Rayanify may use personal information to:

• provide our services in the usual course of business;
• administer our business activities;
• manage, improve and develop our services;
• communicate with you by telephone or email;
• respond to and investigate complaints; and
• comply with legal requirements, including a law, regulation, court order or lawful request.

If you do not provide information reasonably required for an enquiry or engagement, we may be unable to respond fully or provide the requested services.

5  Disclosure of your personal information

We may disclose personal information to third parties who assist us in operating our business or delivering services, including:

• our officers, insurers, professional advisers, agents, suppliers, contractors or subcontractors, where reasonably necessary;
• service providers that support website hosting, online forms, email, cloud services, accounting, security or project delivery;
• website-hosting and online-form providers, and their subprocessors, where necessary to provide those services;
• third parties where disclosure is required or permitted by law; and
• a purchaser or successor in connection with a lawful sale, restructure or change of control of the business.

Where we disclose personal information to a service provider, we expect it to protect the information consistently with its obligations and this policy.

6  Cross-border data transfer

Some of our service providers or their subprocessors may store or process information outside Australia, including in the United States and other countries in which they operate. Our Zoho contact form currently uses Zoho's Australian service endpoint, but related support or processing may still involve overseas providers. Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information consistently with this policy and applicable requirements.

7  Data retention period

We retain personal information for as long as it is reasonably required for the purpose for which it was collected, for service delivery, account administration, compliance, risk management or legal purposes. When personal information is no longer required, we take reasonable steps to securely delete, destroy or permanently de-identify it.

8  Automated decision making and processing

Rayanify may use AI and automated tools to support its operations and the services it delivers. A person remains responsible for Rayanify's work and applies appropriate oversight to client-facing outcomes. We do not use automated processing alone to make decisions that have a legal or similarly significant effect on an individual, and we do not intentionally provide personal information to third parties to train unrelated AI models without consent.

9  Security of your personal information

Rayanify takes reasonable steps to safeguard personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include suitable electronic and managerial controls and the security measures provided by our service providers.

However, no transmission or storage system can be guaranteed to be completely secure, and information transmitted to or from us is provided at your own risk.

10  Confidentiality

Where our engagement documents include confidentiality obligations, both parties must protect information that is not public, except where disclosure is required by law or authorised in writing. Contractors or subcontractors may receive confidential information where necessary for service delivery and where appropriate confidentiality and privacy obligations apply.

11  Access to your personal information

You may request access to personal information we hold about you and ask us to correct or delete it. If you believe information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email contact@rayanify.com.au.

We will consider your request in accordance with the Privacy Act 1988 (Cth) and other applicable law. We may be unable to provide access, make a correction or delete information where an exception applies or we are required or authorised to retain it. If that occurs, we will explain why where required by law.

12  Complaints about privacy

If you have a complaint about our privacy practices, please send details to contact@rayanify.com.au. We take complaints seriously and will respond within a reasonable time after receiving written notice.

13  Changes to this Privacy Policy

We may update this policy from time to time. Changes will take effect when the updated policy is published on our website. Please review this page periodically for the current version.

14  Acceptance and application

This policy applies when you use our website, provide personal information to Rayanify or engage us to provide services. Any additional privacy, confidentiality or information-handling terms agreed for a particular engagement will operate alongside this policy. Our website may link to external services, including LinkedIn. Those services operate under their own privacy policies.

15  Australian privacy law

This policy is governed by the laws of Victoria, Australia. Where applicable, it is intended to operate consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy legislation.

Privacy contact

Rayanify Pty Ltd
ABN 78 691 987 210
contact@rayanify.com.au
rayanify.com.au